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  • I have nut allergies; do you have any products that contain nuts?
    -Yes. Please be advised that ALL of our products do have nut derivatives such as sweet almond oil or coconut oil. You can check the ingredients for each of our products in the product description.
  • I have dread-locs, can I use your products?
    -Yes! Our products can be used for locs. Your locs will feel softer and moisturized to the touch.
  • What if I have an allergic reaction to your products?
    -We recommend discontinuing use immediately and contacting your physician. They can provide you details on what ingredient you may have had a reaction to.
  • Will this irritate my scalp or skin?
    Health Warning -Certain ingredients of our products may contain essential oils, butter, and oils from natural nuts, seeds, and fruits, as well as soy. If you have any allergies, medical conditions or are pregnant, please consult your healthcare professional prior to use. We recommend that people with sensitive skin perform an area/patch test and/or consult a healthcare professional prior to use. Discontinue use of any of Embrace hair products should irritation occur. Embrace hair products are for external use only. Do not consume these items, as they may contain essential oils, which should never be consumed.
    This test allows you to test a small area of your skin for 24 hours before applying the treatment to a larger area. We recommend rubbing the Embrace hair product mixture on the skin near your elbow, covering it with a bandage for 24 hours and if there is no allergic response (redness, itchiness, swelling) then apply the treatment as directed in the instructions. If you have an allergic reaction, we do not recommend using those products and we suggest that you seek a medical professional’s consultation.
  • I am Non-African American with curly and thick hair. Can I use your products?
    -Yes. Our products are good for all hair types and ethnicities. Our products are good for both men and women. Mostly our products work best with hair types lacking moisture like curly or coily hair.
  • Are your products good for children?
    -Are products are not formulated for children as of right now. When hair products are made there are different formulations for adults and children. This is why children have their own products on store shelves. Use at your own risk.
  • Is weakened shipping available?
    Shipping times are based on Monday – Friday deliveries.
  • What should I do if my package is lost or stolen?
    - When completing an order during checkout, the customer must provide a safe and accurate address for delivery. Once an order has shipped. Embrace is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. - Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pickup at the holding facility.
  • What can I do if I receive the wrong item?
    If you received the wrong item based on a package error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on the mail carrier’s delivery confirmation status. Take a photo and email us at, please include order number and tracking number. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.
  • My package says delivered but never came.
    -If your package has been lost/stolen/undelivered, please file a claim with the carrier listed on your shipping notification. USPS Customer Service Contact Number: (800) 275-8777. For UPS click here. My tracking number is not working. If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.
  • Can I pick up my order instead of having it delivered?
    We only offer shipping online currently. We do not have a storefront or facility for pick up orders.
  • Will I receive a shipping notification?
    Yes. As your order is being processed and has gone through fulfillment, a shipping confirmation email will be sent for each shipment. In the event that some items cannot be fulfilled, we will send you a final email detailing any items that may be short shipped or canceled.
  • When I entered my shipping address, I received an error that my address is invalid?
    Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid United States address.
  • Do you ship outside the U.S.?
    All orders ship within the United States. We do not ship internationally at this time.
  • My package arrived damaged
    -Sorry to hear that. Email us at with an image, your order number and someone from our sales team will reach out to assist you.
  • How do I get FREE shipping?
    To qualify for free shipping, your order must reach $50 or higher before tax or shipping is applied after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.
  • I just placed my order, when will it ship?
    -All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after the order has moved from our fulfillment center then shipped by the carrier. -Orders placed during a holiday or promotion will have an approximate lead time of 3-5 business days upon receipt of order. Shipping method applies after the order has moved from our fulfillment center then shipped by the carrier.
  • How long will it take for my order to ship?
    -Update: Due to regulations surrounding COVID-19 and statements from our carriers, shipping may be delayed 3 to 5 business days.
  • What carrier do you use to ship out products?
    We partner with both USPS and UPS to ship our products. If your address is a PO Box, APO/AFO, it will ship via USPS. All other addresses within the continental United States will ship via a combination of UPS and USPS.
  • Can I exchange the products I received?
    For the safety of our team and due to the COV19 pandemic, once an order has been shipped, we do not accept returns or exchanges.
  • Can I cancel my order?
    Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
  • What forms of payments do you accept?
    We accept United Stated based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, Or American Express logos.
  • Can you send me coupons?
    Sure! Simply subscribe to our email list to receive exclusive savings and flash sale offers.
  • Do you accept PayPal?
    Yes! We sure do accept PayPal
  • Why is the consistency different from the product I just ordered to the one I already have?
    We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
  • Do you accept money orders?
    No, we do not accept money orders. Please see above for the forms of payment we accept.
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